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Fell & Frame

Where Traditional Craftsmanship Meets Modern Innovation

Privacy Policy

Privacy Policy

Last updated: [DATE]

This Privacy Policy describes how Fell & Frame (“we”, “us”, or “our”) collects, uses, and protects your information when you visit [YOUR WEBSITE URL] (the “Site”) or contact us through our services.

By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect and process the following information:

1.1 Personal Information You Provide

When you use forms on our Site (such as our contact form, quote request form, or purchase tools), you may provide:

  • Name
  • Email address
  • Phone number
  • Address
  • Company name
  • Any additional information you submit voluntarily

1.2 Automatically Collected Data

When you visit the Site, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time and date of visit
  • Referring websites

This data is used for analytics and website performance improvements.

1.3 Cookies & Tracking Technologies

We may use cookies and similar technologies to:

  • Improve user experience
  • Analyze website traffic
  • Remember your preferences
  • Support functionality such as product configurators or login sessions

You can disable cookies in your browser settings, but doing so may affect site functionality.

2. How We Use Your Information

  • We use the information we collect to:
  • Comply with legal obligations
  • Respond to enquiries
  • Provide quotes or product information
  • Fulfil orders or customer requests
  • Improve our website and services
  • Send newsletters or updates (only with your consent)
  • Maintain security and prevent fraud

3. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties when necessary, including:

  • Service providers (hosting, email services, analytics tools)
  • Payment processors (if applicable)
  • Delivery/courier companies
  • Professional advisers (legal, accounting)

We only share what is essential to fulfil your requests or operate the Site.

4. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections
  • Request deletion
  • Object to or restrict processing
  • Withdraw consent (e.g., unsubscribe from marketing)
  • Request data portability

To exercise these rights, contact us at [YOUR CONTACT EMAIL].